“The customer is always right,” they say. And it is true that a professional has no future if he does not take care of his clients. But that does not mean that you have to say yes to everything, or that you have to accept any project.
It is true that these are times of crisis, and that it is not easy to reject an opportunity. But sometimes it is the best option. Because, as we are going to see, accepting a “ruinous job” can become one of the worst choices for a professional.
In Freelance Folder have compiled 10 types of projects that you should not accept if you do not want to waste time, money, happiness, health and reputation …
1. You have no idea what the client wants
Despite your efforts to understand what the client needs, you can not get rid of doubts. Questions, listens, demands information but, either they do not respond to you, or the answers are so vague that they are not even worth to make an approximate planning. That project is high risk, and can lead anywhere except the one that interests you.
2. The client has a reputation for not paying
It is always convenient to know the client’s business well to approach the project with the best information. You can take advantage of this process to inform you, too, about the client’s reputation. You just need to ask other colleagues and go around the Internet: website, opinions and experiences in social networks, etc.
If a client has a reputation for not paying, it is likely that you will not be able to get paid for your work either. And if you get it, it will cost you time and effort.
3. The project involves doing something illegal or unethical
Presumably you have not done freelance to work with the mafia. So the best thing is that you reject any project that involves illegal or unethical actions. The reasons are several: you can get yourself into a mess; your professional reputation can end up on the floor; And I’m sure that one of your objectives – even if it’s secondary – is to build a world a little better with your work.
4. You are overwhelmed by work and do not have time for another project
If you accept a project that you will not be able to devote the necessary time, the final result can only be negative: the work will be hell, the client will not leave satisfied, and the rest of your projects may also be affected.
We all have a limit. From that limit, our quality of life and the quality of our work decrease. Being aware of it is imperative.
Read More : How To Build Customer Loyalty By Asking A Few Key Questions
5. The client wants you to work for free
This is, without a doubt, a dangerous dynamic. Some clients will ask for a free job and, in exchange, will promise you more work in the future. It may be true, and it may be worth making the initial effort. But that future work may never come, and then you have lost time and money.
“Free” work must be an exception, never the norm.
6. The customer asks for a lot-too much-and offers very little money
It is normal for the client to be demanding, but you can not expect them to dedicate all your effort and attention to your project when it barely contributes to your income.
It has happened to all of us: a client that generates little money but demands a lot of effort. The most reasonable thing is to “run away” -educated, yes-from this type of client. They are occupying the space of a much more profitable (and surely more pleasant) client.
7. You do not reach an agreement on the conditions of the project
It is important to start the project with an agreement.
If after negotiating the conditions with the client you do not reach that necessary agreement, it is better that you abandon that project. Because when it is not clear what needs to be done, how and by how much, the problems do not take long to arrive.
8. Work escapes your experience and your knowledge
You can not commit to doing something you are not qualified for. We have already commented: change is important . It is interesting to try new projects in new fields of activity. But you can not do it all at once. You can not risk taking the big leap suddenly. It must be a continuous evolution / adaptation.
If you accept a project totally unrelated to your experience, you will have to double your efforts to achieve a mediocre result at best.
9. You know that what the client asks will not work
Sometimes the client insists on carrying out the project in a way that you know, from experience, that will not work. We are not talking about small differences, nuances, or design details. It is normal that there are different points of view. We are talking about a way of doing the things that you know is heading towards disaster.
You should try to explain the situation to the client. And if after your explanations you continue to insist on that path, maybe you should reject the project.
Why? Because nobody likes to “fail”. And projects that fail generate tensions of all kinds, and often bring many problems and few rewards. Think of this example: nobody likes to pay the bill when the project has not served at all …
10. The client behaves abruptly and with bad manners
Read Also : 10 Strategies To Make You Visible And Get New Customers
If the client lacks respect, and ignores when you let him know, it is best to leave. What professional relationship can you maintain with someone who is impolite, shouts, insults, interrupts, etc.? Not worth it.
What is needed to make the most appropriate decision?
We can conclude that to make the most appropriate decision we need, at least, the following elements:
1. Information It is much easier to decide when you have the appropriate information. Fortunately, now you can get information about your client and your business without much effort. He will do the same with you, it is the most normal thing in the world. There is no problem when there is nothing to hide. On the contrary: if your previous projects – and yours – have worked well, making the decision will be much simpler.
2. Clarity. The best thing to do is to state clearly and directly what are the objectives and the conditions of the work that you are going to carry out. It is the most effective way to avoid later misunderstandings.
3. Agreement. If the starting point is an agreement, and both parties accept the conditions, the work is done on much more solid grounds, and everything is easier.
4. Respect. Respect is essential in any relationship, also in the professional field. Doing an honest and quality work is the best way to respect your client. In return, he should make your job easier, and he should pay you just in time.
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